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Automatic Voicemail Transcription

When someone calls and you don’t answer, Clara can take a voicemail and automatically transcribe it. No more listening to a 3-minute message when you could read it in 5 seconds.

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How It Works

  1. Customer calls your business number
  2. You/Clara don’t answer (you’re busy or it’s after hours)
  3. Clara’s voicemail greeting plays (customizable)
  4. Customer leaves a message
  5. Message is recorded and transcribed
  6. You get a notification with the full text

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Set Up Voicemail Greeting

Go to https://agentclara.app/agent > Voicemail and write what callers hear: Good example:
“Hi, thanks for calling [Your Business]. We’re not available right now, but we’ll call you back within 24 hours. Please leave your name, number, and a brief message.”
Keep it under 15 seconds. Clara will automatically record what they say after your greeting.

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Find Voicemail Messages

All voicemail shows up in your main inbox: https://agentclara.app/chats Look for:
  • From: Customer’s phone number
  • Type: “Voicemail” (with a voicemail icon)
  • Transcript: What they said (text below the message)
Click on any voicemail to see:
  • Full transcript
  • Original audio (play button)
  • Timestamp
  • Customer’s number

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Read the Transcript

The transcription is usually accurate, but not perfect. Listen to the audio if:
  • Something doesn’t make sense
  • You need to catch the exact tone
  • The customer spoke very fast or with an accent
Click the play button to hear the original message.

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Respond to Voicemail

Once you read the transcript, you can: Option 1: Call Them Back
  • Copy their number from the voicemail
  • Call them directly
Option 2: Send an SMS
  • Click “Reply”
  • Send a text message back
  • This shows in the same conversation thread
Option 3: Add a Note
  • Click the message
  • Add internal notes for your team

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Set Hours for Voicemail

By default, voicemail is available 24/7. You can change this: Go to Settings > Business Hours and set when voicemail is active. Common setup:
  • Business hours: Clara answers
  • After hours: Voicemail available

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Voicemail Best Practices

Keep the greeting short. Callers don’t want to listen for 30 seconds.
Be specific about response time. “We’ll call you back within 2 hours” is better than “as soon as possible.”
Give clear instructions. “Please leave your name, number, and reason for calling” helps you get the info you need.
Update your greeting seasonally. “We’re closed for the holidays” or “We’re very busy this week” sets expectations.
Check voicemails daily. Don’t let messages pile up—respond within your promised timeframe.
Don’t make the greeting a sales pitch. Keep it professional and brief.
Don’t forget to follow up. If someone left voicemail, they’re waiting for a response.

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Transcription Accuracy

Our transcription is 90-95% accurate, but errors can happen:
  • If the customer spoke very fast
  • If there’s background noise
  • If they have a heavy accent
  • If they speak a mix of languages
If the transcript is wrong:
  1. Listen to the audio
  2. Understand what they actually said
  3. Reply accordingly
  4. (Errors help us improve over time)

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Common Issues

Check:
  1. Settings > Notifications — voicemail alerts enabled?
  2. Check your email spam folder
  3. Make sure you’re logged in to the dashboard
If still not working, email support@agentclara.ai
Listen to the audio (click the play button) to understand what was really said.Transcription isn’t perfect, but the recording is. If accuracy is critical, listen to the original.
That’s called “Interactive Voice Response” (IVR). Email support@agentclara.ai and ask about our Advanced Call Routing feature.
Yes. Go to Agent > Escalation and set your cell phone number. All calls go directly to you.(Voicemail will still be available as a backup if you don’t answer.)

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What’s Next?

  • Review your call analytics - See which calls are messages vs. live conversations
  • Launch outbound campaigns - See Outbound Campaigns
  • Set up automated follow-ups - See Agent Setup
Questions? Email support@agentclara.ai